Faq

How long does processing and shipping take?

All orders are processed within 1-3 business days. Once shipped, standard delivery typically takes 5-10 business days. Shipping times may vary depending on your location and any customs procedures. You will receive a shipping confirmation email with a tracking link once your order is on its way.

Where do you ship to?

We currently offer international shipping to most countries. During checkout, you can enter your address to see if we deliver to your location and to view any applicable shipping fees.

Can I modify or cancel my order?

We strive to process orders quickly. If you need to change or cancel your order, please contact us immediately at [email protected] with your order number. We can only accommodate requests if the order has not yet entered the packaging and shipping phase.

What is your return policy?

We offer a 30-day return policy from the date you receive your item. To be eligible for a return, items must be unworn, unwashed, in their original condition with all tags attached, and in the original packaging. For hygiene reasons, certain items like final sale products may not be returnable.

How do I start a return or exchange?

Please initiate your return or exchange by contacting our customer support team at [email protected]. Include your order number and the reason for the return. We will guide you through the process and provide a return authorization and instructions.

Are return shipping fees covered?

For returns due to our error or a defective item, we will cover the return shipping costs. For returns based on change of mind or fit, the customer is responsible for the return shipping fees. Original shipping fees are non-refundable.

How do I find the right size for Tops, Skirts, or Jeans?

We provide detailed size charts for each product category. Please refer to the specific chart available on each product page. We recommend measuring yourself and comparing your measurements to our chart for the best fit, as sizing can vary between styles.

What materials are your clothes made from?

We use a variety of high-quality materials, including cotton, linen, denim, and sustainable blends. The fabric composition for each item is clearly listed in the product description.

How should I care for my ArohaLuna garments?

Care instructions are provided on the garment's label and in the product description online. We recommend following these instructions to maintain the quality, color, and shape of your items.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways depending on your region. All transactions are encrypted for your security.

Is my payment information secure?

Absolutely. We use SSL (Secure Socket Layer) encryption technology to protect your personal and payment information. We do not store your full credit card details on our servers.

How can I get help with my order or another inquiry?

Our dedicated support team is here to assist you. For the fastest response, please email us at [email protected]. Please include your order number (if applicable) and details of your inquiry. We aim to respond to all emails within 24-48 business hours.