Privacy policy

Introduction

Welcome to ArohaLuna. We are committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website arohaluna.com and purchase our products, including Tops, Skirts, and Jeans. Please read this policy carefully. By using our site, you consent to the practices described herein.

Information We Collect

We collect information that you provide directly to us and through automated technologies.

  • Personal Data: When you make a purchase or contact us, we collect details such as your name, shipping/billing address, email address, and payment information. We do not store full payment card details on our servers.
  • Automated Data: We automatically collect certain information about your device and browsing actions, including your IP address, browser type, operating system, referring URLs, pages viewed, and dates/times of access. This is primarily gathered via cookies and similar tracking technologies.
  • Order Information: Details of the products you purchase, including size, color, and price.

How We Use Your Information

We use the collected information for legitimate business purposes, including:

  • To process and fulfill your orders, including sending order confirmations and shipping updates.
  • To communicate with you, respond to your inquiries, and provide customer support via [email protected].
  • To improve and personalize your shopping experience on our website.
  • To prevent fraud, enhance security, and comply with applicable laws and regulations.
  • To send you marketing communications (only if you have explicitly opted-in). You can opt-out at any time.

Data Sharing and Disclosure

We respect your privacy and do not sell your personal data. We may share information with third-party service providers strictly to operate our business, under contractual obligations that mandate confidentiality and data protection:

  • Payment Processors: To securely handle payment transactions.
  • Shipping Partners: To deliver your orders to your address.
  • Analytics Providers: To understand website usage and performance.
  • Legal Requirements: If required by law, regulation, or legal process.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure such transfers comply with applicable data protection laws, using standard contractual clauses or other approved mechanisms where necessary.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption (SSL), secure servers, and restricted access to personal data. However, no method of transmission over the Internet is 100% secure.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, or legal obligations).

Your Rights

Depending on your location, you may have rights regarding your personal data, such as:

  • The right to access, correct, or delete your personal data.
  • The right to restrict or object to certain processing.
  • The right to data portability.
  • The right to withdraw consent (where processing is based on consent).

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable law.

Cookies and Tracking Technologies

We use cookies to enhance site functionality and analyze traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect your experience on our website.

Third-Party Links

Our website may contain links to third-party sites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have such data, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with an updated effective date. We encourage you to review this page regularly.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]