Tracking order

Thank you for shopping with ArohaLuna! We are committed to ensuring a smooth and transparent delivery experience for your Tops, Skirts, and Jeans. You can easily track the status of your shipped order using the information below.

How to Track Your Order

  1. Locate Your Tracking Information: Once your order is processed and shipped, you will receive a shipping confirmation email sent from [email protected]. This email contains your unique tracking number and the carrier name (e.g., USPS, FedEx, DHL).
  2. Use Our Recommended Tracker: For the most reliable and universal tracking, we recommend using the following third-party service:
    • 17Track - A comprehensive global package tracking platform.
  3. Track Your Package:
    • Visit the 17Track website.
    • Enter your tracking number into the search field.
    • Click "Track" to view the real-time status and location history of your parcel. 17Track supports most international and local carriers.

Please allow 24-48 hours for the tracking information to become active on the carrier's system after you receive the shipping confirmation.

Need Further Assistance?

If you encounter any issues with your tracking information, or if there is no update for an extended period, please do not hesitate to contact our customer support team. We are here to help!

Simply email us at [email protected]. Please include your order number and tracking number in your inquiry for faster assistance.

Important Notes

  • Delivery times are estimates provided by the carrier and may be affected by factors beyond our control, such as customs processing or weather conditions.
  • Ensure your shipping address was entered correctly during checkout. ArohaLuna is not responsible for packages lost due to incorrect addresses provided by the customer.
  • The tracking number is your key resource for monitoring your package's journey from our warehouse to your doorstep.